TERMS AND CONDITIONS
Payment Policy
Final Payment
The remaining balance for the program is due within 14 days of receiving the booking confirmation and invoice. Please reach out if payment within the timeframe won't be possible and a new mutually agreed upon due date can be set.
Payment Methods
Payments can be made via bank transfer. The Payment/Bank details can be found on your invoice.
Late Payments
A late fee of $25 will be applied for each week that payment is overdue. If payment cannot be made within the allocated time, please contact us, and we can adjust the due date of your invoice to avoid any late fees.
Suspension of Services
If the Client fails to make the final payment by the due date, the Company reserves the right to suspend or cancel the scheduled workshop/training session until payment is received.
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Cancellation and Rescheduling
Client Cancellation Policy
At Queer Town, we understand that unforeseen circumstances may arise, requiring clients to cancel or reschedule a scheduled workshop or training session. Below are the terms of our Client Cancellation Policy:
Notification of Cancellation
Clients must provide written notice of cancellation at least 14 days before the scheduled date of the workshop or training session to avoid any cancellation fees.
Cancellation Fees
Please read the below cancellation policy that applies to any workshop that is cancelled without any intent to reschedule the session:
For Cancellations that are made more than 14 days before the scheduled session a full refund of any payments made will be issued.
For Cancellations made between 7 and 14 days before the scheduled session, 25% of the total fee will be charged.
For Cancellations made less than 7 days before the scheduled session, 50% of the total fee will be charged.
Rescheduling
We know that the unexpected can arise at any moment and sometimes means that a workshop can not go ahead at the scheduled time. We will always try to accommodate the need to reschedule workshops, but it is important to know our rescheduling policy.
When notified more than 7 days in advance, we will make every effort to accommodate rescheduling requests at no additional charge.
Rescheduling requests made less than 7 days before the session may incur a rescheduling fee of 25% of the rescheduled day of workshops.
Same day notice of a workshop not going ahead as planned incurs a rescheduling fee of 50% of the day's scheduled workshops.
No-Show Policy
If the client fails to attend the scheduled session without prior notice (same day cancellation), 50% of the day's workshop fees will be charged to the client and the workshops rescheduled at a suitable time.
If the workshop is not rescheduled, the client will be liable for 100% of the total workshop fee for same-day cancellation/no-show.
Company Cancellation Policy
At Queer Town, we strive to deliver high-quality workshops and training sessions. However, certain situations may require us to cancel or reschedule a scheduled event. Below are the terms of our Company Cancellation Policy:
Notification of Cancellation
Queer Town reserves the right to cancel a scheduled workshop or training session. We will provide written notice to the client at least 7 days prior to the scheduled date.
Rescheduling
If Queer Town cancels a session, we will make every effort to reschedule the event at a mutually agreed-upon date and time. If rescheduling is not possible, Queer Town will refund any payments made for the cancelled session.
Force Majeure
In the event of circumstances beyond our control (such as natural disasters, illness, pandemics, or other emergencies), Queer Town may need to cancel a session with less than 7 days' notice. In such cases, we will work with the client to reschedule the session as soon as feasible.
Client Recourse
If Queer Town cancels a session without sufficient notice and rescheduling is not possible, the client is entitled to a full refund of any payments made for the cancelled session. Queer Town is not liable for any additional costs incurred by the client as a result of the cancellation (e.g., travel expenses, lost revenue).
Client Responsibilities
As a valued client of Queer Town, we expect your cooperation in fulfilling the following responsibilities to ensure a successful and effective workshop or training session:
Provision of Necessary Equipment and Facilities
The client will provide a suitable venue or virtual platform for the workshop, equipped with necessary technology such as projectors, screens, microphones, and internet access. Failure to meet this requirement without proper communication may result in the workshop not going ahead.
For virtual sessions, the client will ensure that all participants have access to the required software and a stable internet connection.
Participant Attendance and Engagement
The client will ensure that all designated participants attend the workshop on time. Participants should be encouraged to engage actively in all activities and discussions.
Communication and Coordination
The client will designate a point of contact who will coordinate with Queer Town regarding logistical arrangements, participant lists, and any special requirements.
Any changes in schedule, participant numbers, or other relevant details must be communicated to Queer Town at least 7 days in advance.
Payment and Financial Obligations
The client will adhere to the agreed payment schedule and terms. If the client cannot meet the payment terms, they will communicate this to Queer Town in a timely manner.
Any additional costs incurred, such as travel expenses for in-person sessions, will be covered by the client as agreed.
Digital Licenses and SCORM File Usage
As part of this agreement, the client may be provided with digital short courses, including SCORM files, for use via the client’s learning management system (LMS). The following conditions apply to the use and management of these digital resources:
License Terms
The digital licenses provided by Queer Town grant the client access to the specified digital learning for the agreed-upon term, as outlined in this booking agreement.
SCORM File Usage:
If a SCORM file is provided for use on the client’s learning management system (LMS), the client acknowledges and agrees that this file is strictly for the duration of the license term as outlined in this agreement.
Post-License Expiration:
Upon the license expiration date, the client agrees to destroy the SCORM file and all associated content from their LMS and any other storage or access points.
Prohibited Actions:
The client agrees not to duplicate, distribute, or modify the SCORM file or its contents, nor to use it beyond the agreed license expiry date. Any unauthorised use is a breach of this agreement and may result in additional fees or legal action.
Refunds:
If the SCORM file is not compatible with your company's LMS, a full refund will be provided. Refunds cannot be issued for unused licences at the end of the expiration period.
By signing this agreement, the client confirms their understanding of and compliance with the terms outlined above regarding digital licenses and SCORM file usage.
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Confidentiality Agreement
This Confidentiality Agreement is part of the Client Contract between Queer Town ("Company") and ("Client").
Confidential Information
Confidential Information includes any non-public information shared between the Company and the Client, such as business strategies, financial data, personal and participant details, and training materials.
Use and Protection
Both parties agree to use the Confidential Information only for the agreed training and workshops. Confidential Information must not be shared with any third party without written consent.
Exclusions
Information is not considered confidential if it is publicly known, rightfully received from another source, independently developed, or disclosed with permission.
Return or Destruction
Upon contract termination or upon request, all Confidential Information must be returned or destroyed.
Intellectual Property
Ownership of Intellectual Property
All materials, content, and documentation provided by Queer Town ("Company") in connection with the workshops and training sessions, including but not limited to presentations, handouts, guides, and digital content ("module"), are the intellectual property of the Company.
Limited License:
The Company grants "Client" a non-exclusive, non-transferable license to use the module solely for the purposes of internal training and development within the Client’s organisation. The Client may not copy, distribute, alter, or create derivative works from the module without the prior written consent of the Company.
Restrictions on Use:
The Client agrees not to use the module for any commercial purposes or for the benefit of any third party. The Client shall not disclose, distribute, or provide access to the materials to any individual or entity outside of the Client’s organisation without the prior written consent of the Company.
Protection of Intellectual Property:
The Client agrees to take all reasonable steps to protect the Company’s intellectual property rights in the Materials. This includes but is not limited to, preventing unauthorised copying or distribution of the Materials.
Attribution:
The Client agrees to attribute the ownership of the Materials to Queer Town in any internal or external use or reference of the Materials.
Termination of License:
Upon termination of the Client Contract, the limited license granted to the Client to use the Module shall be terminated. The Client agrees to return or destroy all copies of the Onlne Module upon contract expiry date, except for one archival copy, which may be kept for record-keeping purposes only.
Rights to Client Feedback:
Any feedback, suggestions, or improvements provided by the Client regarding the module or the workshops may be used by the Company without any obligation to the Client, and the Company shall own all rights to any improvements or modifications based on such feedback.
Liability
Limitation of Liability:
Queer Town ("Company") shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with the services provided under this contract, even if the Company has been advised of the possibility of such damages.
Maximum Liability:
The Company’s total liability to [Client Name] ("Client") for any claim arising out of or relating to this contract, regardless of the form of action, whether in contract, tort, or otherwise, shall be limited to the total fees paid by the Client for the specific workshop or training session giving rise to the claim.